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JustCall sends each completed call to Sales Ask, where it’s filed as a recording for the rep whose email or phone number matches the JustCall agent.

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Before you start

  • A JustCall Team plan or higher
  • An admin or owner login for JustCall
  • Call recording turned on in JustCall for the numbers you want to capture

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Step 1: Copy your Sales Ask webhook URL

  1. In Sales Ask, go to Settings → Integrations and open JustCall.
  2. Copy the webhook URL and click Enable.
The URL has this format, with your organization API key at the end:

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Step 2: Add the URL in JustCall

  1. Log in to JustCall as an admin.
  2. Click the profile icon in the top right, then APIs and Webhooks.
  3. Open the Webhook Settings tab.
  4. Find Call completed in JustCall.
  5. Click Add URL, paste the Sales Ask webhook URL, and click Save.
Add the URL to Call completed only. Leave the other events alone. JustCall validates the URL when you save. If it fails, check that you pasted the full URL.

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Step 3: Check rep matching

For each rep whose calls should appear in Sales Ask, either:
  • their JustCall login email matches their Sales Ask email, or
  • the phone number on their Sales Ask profile is their JustCall number with country code, for example +14165551234.
Each rep must also be a member of your Sales Ask organization.

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Step 4: Test

Have a rep place a short call from JustCall and hang up. Within a few minutes, the call appears in Sales Ask under that rep.

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Troubleshooting

If no recording appears, check that:
  • call recording is on in JustCall,
  • the rep’s email or phone number matches, and
  • the URL in JustCall contains your current API key.