GoHighLevel dialer

GoHighLevel sends each call to Sales Ask through a workflow webhook. You create one workflow for inbound calls, then duplicate it for outbound calls. To connect GoHighLevel as your CRM, see GoHighLevel CRM.

​

Before you start

• Your organization API key
• A GoHighLevel Private Integration Token with the users.readonly scope. You can reuse the token from the CRM setup.

​

Step 1: Connect in Sales Ask

1. Go to Settings → Integrations and open GoHighLevel Dialer.
2. Paste the Private Integration Token and click Save.

Sales Ask uses the token to look up the email of the GoHighLevel user who took each call, so the call is filed under the right rep.

​

Step 2: Create the inbound workflow

1. In GoHighLevel, create a new workflow named Sales Ask Inbound Webhook.
2. Set the trigger to Call Status Updated with Call Direction set to Incoming.
3. Add a Wait action, then a Webhook action.

​

Step 3: Set the wait

Set the Wait action to 1 minute.

​

Step 4: Configure the webhook

1. Set Method to POST.
2. Set URL to:
   https://api.salesask.com/integrations/go-high-level
   
3. Under Custom Data, add these keys:

   Key	Value
   user_id	{{phoneCall.user.id}}
   name	{{contact.name}}
   phone	{{phoneCall.to}}
   audioUrl	{{message.attachments}}
   customer_id	{{contact.id}}
   contact_phone	{{phoneCall.from}}

​

Step 5: Add authorization

1. Under Headers, add:

   Key	Value
   Authorization	Bearer YOUR_API_KEY

   Replace YOUR_API_KEY with your organization API key. Keep the word Bearer and the space after it.
2. Click Save action, then Publish the workflow.

​

Step 6: Duplicate the workflow for outbound calls

1. Go back to the Automations list.
2. Duplicate Sales Ask Inbound Webhook.
3. Rename the copy to Sales Ask Outbound Webhook.

​

Step 7: Change the copy to outbound

Change only these three settings: Keep the 1-minute Wait, the URL, the other custom data, and the Authorization header unchanged. Then Save and Publish the outbound workflow. When you’re done, both workflows show as Published:

​

How calls are matched to reps

Sales Ask files each call under the rep whose Sales Ask email matches the GoHighLevel user on the call. If no email is found, it matches the rep’s line (phone) against the phone number on each rep’s Sales Ask profile. Calls with no recording, such as missed calls and voicemails, are skipped.