> ## Documentation Index
> Fetch the complete documentation index at: https://docs.salesask.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Aircall

> Send completed Aircall calls to Sales Ask as recordings.

Aircall sends each completed call to Sales Ask through a webhook. Sales Ask files the call as a recording for the rep whose email or phone number matches the Aircall agent.

## Before you start

* An Aircall admin login
* Call recording turned on in Aircall for the numbers you want to capture
* Your [organization API key](/integrations/dialers/overview#organization-api-key)

## Step 1: Copy your Sales Ask webhook URL

1. In Sales Ask, go to **Settings → Integrations** and open **Aircall**.
2. Copy the webhook URL and click **Enable**.

The URL has this format, with your organization API key at the end:

```text theme={null}
https://api.salesask.com/integrations/aircall?apikey=YOUR_API_KEY
```

## Step 2: Add the webhook in Aircall

1. In the Aircall Dashboard, go to **Integrations → Webhooks**.
2. Click **Add webhook**, then **Install Webhook**.
3. Enter a name, for example `Sales Ask`, and paste the Sales Ask webhook URL.
4. All events are turned on by default. Turn off every event except `call.ended`.
5. Click **Add Webhook**.

Sales Ask processes `call.ended` only. Aircall sends it about 30 seconds after a call ends, once the recording is ready. Sales Ask ignores other events, so leaving them on doesn't break anything.

## Step 3: Check rep matching

For each rep whose calls should appear in Sales Ask, either:

* their Aircall user email matches their Sales Ask email, or
* the **Phone number** on their Sales Ask profile matches their Aircall number, with country code, for example `+14165551234`.

Each rep must also be an active member of your Sales Ask organization.

## Step 4: Test

Have a rep place a short recorded call from Aircall and hang up. Within a few minutes, the call appears in Sales Ask under that rep.

## Troubleshooting

If no recording appears, check that:

* call recording is on in Aircall (calls without a recording are skipped),
* the rep's email or phone number matches,
* the Aircall integration is enabled in Sales Ask, and
* the webhook URL in Aircall contains your current API key.


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